Academy Polices
Course Enrollments and Fees
Course participants who enroll and pay online prior to courses being held will be charged $599. When the payment is made, a payment advice, registration confirmation and a tax invoice is automatically generated.
Course Group Bookings
Group booking of 8-10 participants by a single organisation are legible for a 10% discount if the course is hosted at the organisation’s premises within Perth Metro Region. Food at morning tea and lunch will not be provided by StrataGreen with this arrangement. For areas outside of Perth Metro please contact Gavin at StrataGreen for a quote and availability.
Course Refunds
In the event of a refund request, StrataGreen will provide a full refund, so long as the request is made at least 48hours prior to the course commencing.
StrataGreen is willing to assist with transferring the enrollment to another person or to delay the training to a later date at no cost, so long as the request is made at least 48hours prior to the course commencing.
Refunds are not provided where participants fail to attend or fail to complete the courses in full.
If a scheduled course is cancelled by StrataGreen, participants who have registered and paid will be entitled to a full refund or they may choose to attend the course at a later date.
Purchase Orders
Where a purchase order number is received the organisation will be invoiced for the cost of the course even if the participant fails to attend or fail to complete the course in full.
StrataGreen recognises and accepts Australian Qualifications Framework (AQF) qualifications and statements of attainment issued by another registered training organisation (RTO).
It allows a trainee to obtain credit for already, successfully, completed formal training which is equivalent to a component in a current program the trainee is enrolling in.
To be granted credit transfer the student must provide evidence of successful completion of the component, generally in the form of a training certificate or transcript.
Where credit transfer is granted, no training needs to take place in that component of the program.
For the student, it may reduce the time it takes to complete their program of study.
StrataGreen is committed to the delivery of best practice training. Every effort will be made to deliver a quality product in a harmonious environment conducive to learning and the wellbeing of the learner and to the most current version of Standards for RTO’s. A Code of Conduct for Learners and a Code of Practice for StrataGreen is to be found on StrataGreen’s website. This code and associated policies and procedures have been developed to support the aims described above and aim to provide the learner guidance towards their rights and responsibilities when engaged in learning with StrataGreen as well as providing information on the rights and responsibilities of StrataGreen.
Should a learner feel they have been treated unfairly or they have an issue with StrataGreen’s training delivery and/or decisions made by StrataGreen, they will be encouraged to engage in a formal process with StrataGreen with the aim to resolve the issue.
StrataGreen will respond to complaints or appeals in the following manner:
- Initially an informal solution will be sought.
- Should this not resolve the issue for the complainant/appellant they will be directed towards StrataGreen’s formal process for resolution of grievances/appeals.
- Every effort will be made to resolve any grievance/appeal within a maximum period of 60 days. Should there be any reason why the process may take more than 60 days, StrataGreen will inform the complainant/ appellant in writing the reason for this delay and keep the complainant/appellant informed of progress.
- StrataGreen will keep records of all complaints/appeals made and of their resolution.
- Should the complainant/appellant identify a fault with StrataGreen’s training and assessment process, its delivery mode or the fairness of its student support process, StrataGreen will ensure corrective measures are undertaken to mitigate the likelihood of reoccurrence.
All complaints and appeals should be directed to the RTO Manager, Gavin Fawkes at gavin.fawkes@stratagreen.com.au or 0408 995 050
- StrataGreen supports the concept of a training environment in which all clients can participate without fear of discrimination
- Both StrataGreen staff and clients have a responsibility to ensure our classrooms are places where participants can feel relaxed and positive in order to make the most of opportunities provided
- Discrimination, harassment and prejudice towards both staff and clients will not be tolerated and those who engage in such behaviours will be asked to leave the venue
- Participants will be assessed only on their capacity to meet the competency standards of the particular training provided
- StrataGreen will treat all personal information with the utmost care
- Personal details will be used for the purposes of general student administration, communication, state and national reporting, program monitoring, evaluation and assessment
- Information gathered may from time to time may be also used to improve the services offered by StrataGreen to both existing and prospective clients
- StrataGreen cannot be held responsible for the material contained on third party websites such as Facebook, LinkedIn and Twitter etc.
- StrataGreen seeks to protect the integrity of its website and the privacy of our staff and clients and welcomes constructive feedback regarding our website and services
- StrataGreen is committed to the safety of its staff and clients
- StrataGreen will endeavour to ensure all its workplaces are as safe as is practically possible
- Risk assessments will be carried out by StrataGreen staff in each training venue and risk management plans will be put in place prior to the commencement of the training
- Both StrataGreen staff and clients maintain a responsibility to be alert to risks to their health, safety and welfare, and to take appropriate action to minimise any potential hazards
- All potential hazards should be reported to a member of StrataGreen staff as soon as possible with all incidents being reported in accordance with legislative and/or regulatory requirements
- Clients hold a responsibility to maintain standards of appropriate dress and decorum while participating in all StrataGreen services
- Training engagements will be terminated if StrataGreen staff and clients are placed at serious risk without possibility of hazard minimisation
- StrataGreen staff and clients should not attempt to combat potential hazards without the necessary qualifications to do so, and any attempts otherwise are undertaken at the risk of the individual
1. Introduction
StrataGreen Academy (for the purpose of this document, ‘StrataGreen’ refers to StrataGreen Academy) is a registered training organisation offering nationally recognised training. This Code of Practice provides the basis for good practice in the marketing, operations, financing and administration of the education and training services offered by StrataGreen in accordance with the Outcome Standards, Compliance Requirements, and Credential Policy that form part of the Registration Standards 2025.
For the purposes of this document "Student" refers to any person participating in education or training delivered by StrataGreen. StrataGreen is committed to ensuring all students are treated fairly, are properly informed, supported and protected throughout their engagement with StrataGreen.
2. Provision of Training and Assessment Services
2.1 Training Quality and Delivery
StrataGreen is committed to providing high-quality vocational education and training that meets the requirements of the Registration Standards 2025. Specifically:
• Training is consistent with the requirements of each training product, using modes of delivery that enable Students to attain the required skills and knowledge.
• Training is structured and paced to support students to progress, providing sufficient time for instruction, practice, feedback and assessment.
• Training techniques, activities and resources are engaging, support student understanding, and reflect current industry practice.
• StrataGreen maintains a learning environment that is conducive to the success of all Students.
• StrataGreen has the capacity to deliver and assess the Units of Competency for which it is registered, and provides adequate facilities, methods and materials appropriate to the learning and assessment needs of Students.
2.2 Industry Engagement
StrataGreen actively engages with industry to ensure the relevance of its:
• StrataGreen identifies relevant industry, employer and community representatives and seeks meaningful advice and feedback from those representatives.
• Advice and feedback received from industry is used to inform changes to training and assessment strategies and practices.
• StrataGreen ensures all training reflects current industry practice.
2.3 Assessment System
StrataGreen operates a rigorous, fit-for-purpose assessment system:
• Assessment is consistent with the requirements of each training product, and assessment tools are reviewed prior to use to ensure they are fit-for-purpose.
• Assessment is conducted in accordance with the following principles:
– Fairness – assessment accommodates the needs of the student, including implementing reasonable adjustments where appropriate and enabling reassessment where necessary.
– Flexibility – assessment is appropriate to the context, training product and student.
– Validity – assessment includes practical application components that enable the student to demonstrate relevant skills and knowledge.
– Reliability – assessment evidence is interpreted consistently by assessors across all cohorts.
• Assessors make individual assessment judgements justified by the rules of evidence: validity, sufficiency, authenticity and currency.
• StrataGreen conducts validation of its assessment practices and judgements at least once every five years for every training product on its scope of registration, and more frequently where risks to training outcomes are identified.
• Validation is undertaken by persons with appropriate credentials as specified in the Credential Policy, and the outcomes of validation are used to inform improvements to the assessment system.
• StrataGreen ensures assessments are conducted in a manner that meets endorsed Units of Competency requirements.
2.4 Recognition of Prior Learning and Credit Transfer
StrataGreen supports Students with prior skills and knowledge
• Recognition of Prior Learning (RPL) is available to all students. RPL is the acknowledgement of the full range of an individual’s skills and knowledge, including competencies gained through formal study, work experience and other life experience, irrespective of where or how the learning has taken place.
• Students are made aware of the organisation’s policies for seeking RPL prior to or at enrolment.
• RPL decisions are based on evidence of prior skills, learning and experience, and are fair, transparent and consistent.
• StrataGreen recognises AQF qualifications and Statements of Attainment issued by other Registered Training Organisations, and Students may apply for credit transfer of any competencies completed with another RTO.
• Credit transfer decisions are documented and based on AQF certification documentation or authenticated VET transcripts.
2.5 Facilities, Resources and Equipment
StrataGreen ensures all facilities, resources and equipment are fit-for-purpose, safe, accessible and sufficient:
• Training facilities, equipment and other resource materials are adequate for the courses being delivered and are maintained in good order and repair.
• Students have access to the facilities, resources and equipment they need to participate in training and assessment.
• StrataGreen has documented strategies and procedures to identify and manage risks associated with Students using facilities, resources and equipment during work-integrated learning or work placements.
2.6 Course Registration and Delivery
• Prior to course commencement, StrataGreen provides Students with all relevant information about the course curriculum, fees, RPL, program of study, availability of learning resources and appropriate support services.
• Students are required to complete an enrolment or registration form, accompanied by payment of agreed course fees, to confirm participation.
• StrataGreen ensures that training and assessment occur in accordance with the requirements of the accredited course and relevant training product.
3. Issuance of AQF Certification Documentation
StrataGreen issues AQF certification documentation in compliance of the Compliance Requirements and the AQF Qualifications Issuance Policy:
• StrataGreen only issues AQF certification documentation (Statements of Attainment) to Students who have been assessed as meeting the requirements of the relevant training product.
• AQF certification documentation is issued within 30 calendar days from the completion of assessment, provided the student has completed the relevant units and has paid all agreed fees.
• All VET Statements of Attainment issued by StrataGreen include all required information.
• StrataGreen will not issue a Statement of Attainment unless the student has been assigned a Student Identifier, except where an exemption applies under the Student Identifiers Act 2014.
• StrataGreen recognises AQF qualifications and Statements of Attainment issued by other Registered Training Organisations.
3.1 Records of Certification and Assessments
StrataGreen maintains complete and accurate records in accordance with the Compliance Requirements:
• A register of all AQF qualifications StrataGreen is authorised to issue and all AQF Statements of Attainment issued to Students is maintained in accordance with the AQF Qualifications Register Policy.
• Records of all AQF certification documentation issued to students are retained for a period of 30 years.
• Records of all assessments submitted by students are retained for a period of 2 years after the student completes the training product.
• Students, including those previously enrolled, can access copies of their AQF certification documentation.
• In the event StrataGreen ceases operations, all records of student results will be provided to the relevant authority for archiving.
3.2 Transition of Training Products
StrataGreen complies with the Compliance Requirements regarding the transition of training products:
• Where a training product is superseded, no new enrolments are accepted from one year after the replacement product is listed on the National Register, and all enrolled students are either completed or transferred to the replacement product in a timely manner.
• StrataGreen does not allow individuals to commence training and assessment in a training product that has expired, been removed or deleted from the National Register.
4. Student Support
4.1 Information Provided to Students
StrataGreen ensures Students have access to clear and accurate information. Prior to enrolment, StrataGreen provides Students with the following information:
• A copy of this Code of Practice.
• Any requirements to commence or complete the training product, including assessment requirements, and whether any licensing or occupational licence requirements apply.
• Arrangements for Recognition of Prior Learning.
• Recognition of qualifications issued by other RTOs and credit transfer arrangements.
• Units of Competency to be achieved during training.
• Certification to be issued on completion or partial completion of the course.
• Assessment procedures.
• All fees, costs and charges, including payment terms and conditions, applicable refund policies, and the availability of any relevant government training entitlements and subsidies.
• Training support services and wellbeing support services available, and how to access them.
• Complaints and appeals procedures.
• Facilities and equipment.
• Students’ rights and responsibilities.
• StrataGreen’s rights and responsibilities.
StrataGreen also provides Students, prior to enrolment or before any fees are required, with documentation setting out the training to be provided, all fees and charges, and any obligations or liabilities that may be imposed.
StrataGreen informs Students as soon as practicable of any changes to training products or the organisation’s operations that may affect them, including changes relating to superseded, deleted or expired training products.
4.2 Pre-Enrolment Assessment of Suitability
StrataGreen, in accordance with the Standards:
• Always conducts recruitment of students in an ethical and responsible manner.
• Has procedures in place to review, prior to enrolment, the skills and competencies of prospective students, including their language, literacy and numeracy proficiency and digital literacy.
• Provides advice to each prospective student about whether the training product is suitable for them, based on the outcome of the pre-enrolment review.
4.3 Training Support Services
StrataGreen provides adequate support services to students throughout their training:
• Students have access to trainers, assessors and other staff who are responsible for supporting them throughout the training product.
• Students are informed of how and when they can access trainers, assessors and other staff.
• Queries from Students are responded to in a timely manner.
• StrataGreen provides adequate protection for the health, safety and welfare of students, including academic and personal counselling support services.
4.4 Reasonable Adjustments and Disability Support
StrataGreen is committed to supporting Students with disability:
• Students are supported to disclose their disability, if they wish to do so.
• Reasonable adjustments are made for students with disability where appropriate.
• Where reasonable adjustments are not appropriate or possible, StrataGreen communicates the reasons to the student as soon as reasonably practicable.
4.5 Diversity and Inclusion
StrataGreen is committed to access and equity principles. StrataGreen ensures:
• A safe and inclusive learning environment is fostered for all students.
• A culturally safe learning environment is fostered for First Nations people.
• Client selection processes comply with access and equity principles.
• All staff and students are treated with equal merit and have equal availability of all activities. This includes but is not limited to: people with a disability; First Nations people; women; people from non-English speaking backgrounds; and people in rural and remote areas.
• Training and assessment processes support achievement of competencies for those with low literacy levels. Clients are assessed on their level of proficiency at the commencement of training and delivery strategies are discussed with the client.
4.6 Wellbeing
StrataGreen identifies and supports the wellbeing needs of Students:
• StrataGreen identifies, by reference to the training product content, the wellbeing needs of the student cohort and appropriate wellbeing support services.
• Students are advised of the availability of wellbeing support services and any organisations they can contact, or additional actions they can take to support their wellbeing.
5. Complaints, Appeals and Disciplinary Procedures
5.1 Complaints Management
StrataGreen operates a fair, equitable and transparent complaints management system:
• The complaints management system allows feedback and complaints about StrataGreen and any person employed or contracted by StrataGreen.
• All parties are afforded procedural fairness.
• The system identifies reasonable timeframes for responding to and resolving complaints.
• Where a complaint cannot be resolved internally, StrataGreen advises students of appropriate third parties where they can seek further assistance.
• Information about how to provide feedback and make complaints is publicly available and easily accessible by students. The complaints mechanism is made known to students at the time of enrolment and is available online.
• Outcomes of complaints are documented and communicated to all parties to the complaint.
• Feedback and complaints are used by StrataGreen to inform continuous improvement.
5.2 Appeals
StrataGreen provides an effective appeals process for Students (Standard 2.8):
• Students have access to a fair and equitable process for appealing decisions of StrataGreen, any third parties, or any person employed or contracted by StrataGreen, where those decisions adversely affect the student.
• All parties to an appeal are afforded procedural fairness.
• The appeals process specifies reasonable timeframes and provides avenues for review by an independent party if requested by the appellant, at no or low cost to the appellant.
• Information about how to appeal is publicly available and easily accessible.
• Outcomes of appeals are documented and communicated to the appellant and used to inform continuous improvement.
5.3 Disciplinary Procedure
StrataGreen reserves the right to request that a student leave a course where the student’s participation falls markedly below what is expected. Other reasons for dismissal include, but are not limited to tardiness, severely disruptive behaviour, and failure to fulfil requirements. A Student will be given two warnings, in private, both verbally and in writing, before dismissal.
6. Marketing of Training and Assessment Services
StrataGreen complies with the Compliance Requirements in all marketing and advertising activities:
• All advertisements and marketing materials include StrataGreen’s registration code or a link to the part of the National Register where StrataGreen’s registration code is located.
• Marketing materials accurately represent StrataGreen’s services, including distinguishing between training and assessment that will result in the issuance of AQF certification documentation and any other training.
• Marketing materials do not refer to or imply a connection with another person unless the consent of that person has been obtained.
• Where marketing materials refer to a training product, they include the code and title of the training product as published on the National Register and accurately represent training products on StrataGreen’s scope of registration.
• StrataGreen does not state or imply that courses other than those on its scope of registration are nationally recognised.
• StrataGreen only represents that completion of a training product will lead to a licensed or regulated outcome where this has been confirmed by the relevant industry regulator.
• StrataGreen markets training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements.
• StrataGreen gains written permission from a participant or client before using information about that individual or organisation in any marketing materials.
6.1 Guarantees and Inducements
In accordance with the Compliance Requirements, StrataGreen does not make any verbal or written guarantees that a Student:
• will successfully complete a training product;
• can complete a training product in a manner inconsistent with the requirements of the Registration Standards 2025; or
• will obtain a particular employment outcome that is not within StrataGreen’s control.
7. Financial Standards
StrataGreen maintains fair and transparent financial practices:
• StrataGreen ensures that the contractual and financial relationship between the Student and StrataGreen is fully and properly documented, and that copies of documentation are provided to the student.
• Documentation includes student rights and responsibilities; costs of training and assessment services and issuance of qualifications; payment arrangements; refund conditions; and any other matters that place obligations on students.
• StrataGreen has a refund policy that is fair and equitable. This policy is made available to all clients online and on enrolment forms.
• StrataGreen has measures to ensure that students receive a refund of fees for services not provided.
• StrataGreen ensures students are provided with full details of conditions in any contract arrangements with the organisation.
7.1 Prepaid Fee Protection
StrataGreen complies with the Compliance Requirements regarding prepaid fee protection. StrataGreen has fees less than the $1500 threshold. If StrataGreen is unable to provide services for which fees have been prepaid:
• the individual will be placed into an equivalent course at a suitable location and receive all services prepaid at no additional cost; or
• the individual will be refunded the prepaid fees for services not yet delivered.
8. Record Keeping
StrataGreen maintains complete and accurate records in accordance with all applicable requirements:
• StrataGreen keeps complete and accurate records of the attendance, progress, assessment outcomes, enrolments, completions, recognition of prior learning, complaints and Statements of Attainment issued for all students.
• All personal records of students are treated confidentially and managed in accordance with all applicable privacy laws.
• Personal information is collected, used and disclosed in accordance with applicable Commonwealth, State and Territory privacy legislation.
• Student Identifiers are handled in accordance with the Student Identifiers Act 2014.
• Records are retained for the periods required under the Compliance Requirements and all other applicable legislation.
9. VET Workforce
9.1 Workforce Management
StrataGreen manages its workforce to ensure appropriate staffing to deliver services:
• StrataGreen ensures the number of trainers, assessors and other staff is appropriate for the delivery of the services it offers.
• StrataGreen provides training and facilitates access to continuing professional development opportunities for all staff, as required.
• The responsibility for management and coordination of training delivery, assessment (including RPL), staff selection and professional development is clearly identified and undertaken by a person or persons with relevant qualifications and experience.
9.2 Trainer and Assessor Credentials
StrataGreen ensures training and assessment is delivered by credentialled people with current skills and knowledge in compliance with the Credential Policy. Specifically:
• All trainers delivering training and assessment must hold one of the TAE credentials as specified in the Credential Policy.
• Persons who are actively working towards a training and assessment credential may deliver training and contribute to assessment under the direction of a credentialled trainer or assessor but cannot make assessment judgements.
• All trainers and assessors undertake continuing professional development to maintain current skills and knowledge in training and assessment, including skills and knowledge relating to engaging and supporting students.
• StrataGreen ensures that teaching staff are sensitive to the cultural and learning needs of Students and are equitable for all persons.
9.3 Industry Skills and Knowledge
StrataGreen ensures training and assessment is delivered by people with current industry skills and knowledge relevant to each training product:
• All persons delivering training or assessment have industry competencies, skills and knowledge that are relevant to, and at least to the level of, the training product being delivered or assessed.
• All persons delivering training or assessment maintain an understanding of current industry practices relevant to their training or assessment.
10. Governance, Quality Control and Improvement
10.1 Leadership and Accountability
StrataGreen operates with integrity and maintains accountability for the delivery of quality services:
• StrataGreen and its governing persons are fit and proper persons having regard to the Fit and Proper Person Requirements.
• Governing persons act diligently and make informed decisions which facilitate compliance with the Registration Standards 2025.
• Governing persons lead a culture of integrity, fairness and transparency in StrataGreen’s delivery of services.
10.2 Roles and Responsibilities
StrataGreen ensures roles and responsibilities are clearly defined and understood:
• StrataGreen supports staff to understand the Registration Standards 2025 requirements relevant to their roles.
• Staff are informed of any changes to regulatory or legislative requirements that may affect StrataGreen’s delivery of services.
10.3 Risk Management
StrataGreen identifies and manages risks to students, staff and the organisation:
• StrataGreen identifies, manages and reviews risks to students, staff and the organisation.
• Financial position, financial performance and cashflows are managed, monitored and understood by governing persons.
• StrataGreen has a system for identifying, managing and disclosing any real or apparent conflicts of interest.
10.4 Continuous Improvement
StrataGreen undertakes systematic monitoring and evaluation to support quality delivery and continuous improvement:
• StrataGreen seeks feedback from students on their satisfaction with services received and uses this to improve its services.
• StrataGreen has clearly documented procedures for managing and monitoring all training operations and reviewing student satisfaction.
• StrataGreen has a system in place for monitoring and evaluating its performance against the requirements of the Registration Standards for 2025.
• Outcomes derived from monitoring and evaluation are used to inform continuous improvement.
• StrataGreen collects and analyses data including feedback from students, staff, industry, TAC, State and Territory training authorities and employers.
11. Annual Compliance and Notifications
StrataGreen complies with the Compliance Requirements:
• StrataGreen submits to TAC an annual declaration on compliance for each annual reporting period.
• StrataGreen notifies TAC of any event that would significantly affect StrataGreen’s ability to comply with its obligations under the Act, within 10 business days after the event occurs.
• StrataGreen notifies TAC of any prospective changes to ownership of the organisation or changes to governing persons, as soon as practicable or within 10 business days as required.
11.1 Insurance
StrataGreen maintains adequate and appropriate insurance in accordance with the Compliance Requirements, including:
• Public liability insurance covering all StrataGreen’s operations for the entire period of registration.
• Professional indemnity insurance.
• Workers compensation insurance.
11.2 Compliance with Laws
StrataGreen complies with all applicable Commonwealth, State and Territory laws in accordance with clause the Compliance Requirements, including:
• Personal information is collected, used and disclosed in accordance with all applicable privacy laws.
• StrataGreen complies with all applicable requirements under the Student Identifiers Act 2014.
• StrataGreen grants TAC access to training records, delivery locations and staff for the purpose of auditing performance or verifying compliance with the conditions of registration.
• StrataGreen supplies TAC with delivery details for each course and module on its scope of registration, including trainee information in accordance with AVETMISS requirements.
• StrataGreen resolves any complaints conveyed by students to TAC fairly and equitably.
12. Sanctions
StrataGreen accepts that failure to meet the obligations of this Code, the conditions of registration as a provider of vocational education and training, or supporting regulatory requirements, may result in sanctions including withdrawal of its registration as a Registered Training Organisation.
The Unique Student Identifier Scheme Policy
A USI is an individual education number issued by the government. The Australian government introduced the USI to the Higher Education sector to manage students’ records from various education providers, nationally.
You will need a USI in order to obtain your qualification. If you have undertaken any vocational education or training (even a First Aid course) since 2015 you may already have a USI.
If you have a genuine personal objection to being assigned a USI, you can apply for an exemption. Successful exemption will mean that you will not be eligible for Commonwealth Support or Assistance. If you decide to apply for an exemption, you will need to let the StrataGreen RTO Manager know when registering for the course. This can be done in the notes when booking a course or by emailing gavin.fawkes@stratagreen.com.au before the course start date.
We recognise that Artificial Intelligence (AI) tools can support learning and streamline certain administrative processes. However, their use must align with the principles of academic integrity, compliance with the Standards for RTOs, and assessment authenticity.
1. Permitted Use
AI tools (e.g., ChatGPT, Grammarly, translation tools) may be used by students for:
Research support and study assistance
Generating ideas or summarising information (non-assessed work)
Grammar or spelling correction
2. Prohibited Use
AI tools must not be used to:
Complete assessments on behalf of the learner
Generate answers for knowledge or performance-based tasks
Copy or rephrase assessment tasks in a way that misrepresents a learner's own competency
Such use may constitute plagiarism or cheating, and breaches will be investigated under our assessment and misconduct policies.
3. Privacy and Data Security
Learners must not enter personal, sensitive, or confidential data into publicly available AI platforms.