Code of Practice
- INTRODUCTION
StrataGreen a registered training organisation offering nationally recognised training. This Code of Practice provides the basis for good practice in the marketing, operations, financing and administration of the education and training services offered by StrataGreen.
For the purposes of this document "client" refers to any person participating in education or training delivered by StrataGreen.
- PROVISION OF TRAINING AND ASSESSMENT SERVICES
2.1 Educational Standards
- StrataGreen has policies and procedures which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of clients.
- StrataGreen maintains a learning environment that is conducive to the success of clients.
- StrataGreen has the capacity to deliver and assess the Units of Competency for which it has been registered on their scope of registration, provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of our clients.
- StrataGreen monitors and assesses the performance and progress of its clients.
- StrataGreen ensures that assessments are conducted in a manner that meets the endorsed Units of Competency
- StrataGreen is committed to access and equity principles and processes in the delivery of its services.
- StrataGreen maintains systems for recording and archiving trainee enrolments, attendance, completion, assessment outcomes, recognition of prior learning, complaints, qualifications and Statements of Attainment issued.
- StrataGreen treats all personal records of clients confidentially.
2.2 Course Registration and Delivery
- Prior to course commencement StrataGreen gives trainees all relevant information about the course curriculum, fees, RPL, program of study, availability of learning resources and appropriate support services
- Clients are required to complete an enrolment/registration form accompanied with payment of the course fees to confirm participation.
- StrataGreen ensures that training and assessment occur in accordance with the requirements of the accredited course.
2.3 Staff
- StrataGreen ensures that all trainers have:
- Demonstrated competencies at least to the level of those being delivered.
- Demonstrated achievement of the currently compliant, Certificate IV in TAE
- StrataGreen ensures that the responsibility for the management and coordination of training delivery, assessment (including recognition of prior learning), staff selection and professional development is clearly identified and undertaken by a person or persons with relevant qualifications and experience.
- StrataGreen ensures that the teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of clients and are equitable for all persons.
- StrataGreen provides training for all staff as required.
2.4 Training Environment
- StrataGreen complies with all laws relevant to the operation of its training premises, including occupational health and safety and fire safety regulations and ensure that these training premises are of adequate size and have adequate heating, cooling, lighting and ventilation.
- StrataGreen ensures that training facilities, equipment and other resource materials are adequate for the courses being delivered and are maintained in good order and repair.
- ISSUANCE OF QUALIFICATIONS
- QUALITY CONTROL AND IMPROVEMENT
- MARKETING OF TRAINING AND ASSESSMENT SERVICES
- FINANCIAL STANDARDS
- PROVISION OF INFORMATION
- RECORD KEEPING
8.1 StrataGreen keeps complete and accurate records of the attendance and progress of clients,
- RECRUITMENT AND SELECTION
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The accreditation status of the course.
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Arrangements for the recognition of prior learning.
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Recognition of qualifications issued by other RTO’s.
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The commencement dates and duration (days and Hours, including pre reading) of courses.
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Units of Competency to be achieved during training.
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The certification to be issued on completion or partial completion of the course of study.
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Assessment procedures.
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Complaint/appeal procedure.
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Facilities and equipment.
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Client support services.
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Application process, enrolment form and selection criteria.
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Fees and costs involved in undertaking training.
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Fee refund policy.
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Students' rights and responsibilities; and
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RTO's rights and responsibilities.
- ACCESS AND EQUITY
- People with a disability
- Indigenous people
- Women
- People from non-English speaking background and
- People in rural and remote areas.
- CLIENT COMPLAINT/APPEAL MECHANISM
- RECOGNITION OF PRIOR LEARNING
- SUPPORT SERVICES
13.1 StrataGreen provides adequate protection for the health, safety and welfare of clients and, without limiting the ordinary meaning of such expression, this includes adequate and appropriate support services in terms of academic and personal counselling.
- GUARANTEE
- Maintain adequate and appropriate insurance, including public liability, professional indemnity and workers compensation.
- Advise the Office of the Training Accreditation Council in writing within 21 working days of any change to the information contained in the application for registration; and within 3 months of ceasing any change to the information contained in the application for registration.
- Office of the Training Accreditation Council or its agents access to training records, delivery locations and staff for the purpose of auditing performance or verifying compliance with the conditions of registration.
- Supply, Office of the Training Accreditation Council with delivery details for each course and module in the scope of registration, including trainee information in accordance with the Training Accreditation Council - AVETMISS requirements.
- Resolve any complaints conveyed by students to Training Accreditation Council fairly and equitably.
- In the event of StrataGreen ceasing operations, all records of student results will be sent to the Training Accreditation Council for archiving.
- DISCIPLINARY PROCEDURE
StrataGreen reserves the right to request that a student leave the course should the student’s participation be markedly less than
what is expected. Other reasons for dismissal from the course include, but are not limited to tardiness, severely disruptive behaviour, and failure to fulfill requirements. A student will be given two warnings, in private, both verbally and in writing before dismissal.
- SANCTIONS
16.1 StrataGreen accepts that failure to meet the obligations of this Code, the conditions of registration as private provider of vocational education and training or supporting regulatory requirements, where applicable, may have their registration as a private provider withdrawn.